Refund & Returns Policy

Last updated: March 12, 2023

We want you to feel good about every order. This Refund & Returns Policy explains how refunds, exchanges, and damaged shipments work for purchases made at boostnootropics.com.

30-day satisfaction window

If you are not satisfied with a product purchased on our site, contact us within 30 days of delivery for a refund or exchange under the terms below.

What qualifies

  • Unopened products — eligible for a full refund of the product price (excluding shipping, unless we made an error) when returned in original packaging within 30 days of delivery.
  • Opened products — one opened bottle or pouch per household may be considered for a refund or store credit within 30 days if you are unhappy with the product; contact support first for an RMA.
  • Damaged or incorrect items — we will replace or refund at no cost. Email photos of the package and product within 7 days of delivery.
  • Defective products — we will replace the item or refund the purchase price after we review the claim.

What does not qualify

  • Products purchased from Amazon Marketplace or other third-party sellers (use that seller’s return process).
  • Products returned after 30 days without prior written approval.
  • Products that are used up, missing caps/labels, or returned without an RMA when required.
  • Free samples, gift-with-purchase items, or final-sale bundles marked as non-returnable.

How to start a return

  1. Email support@boostnootropics.com with your order number, items, and reason.
  2. We reply with an RMA number and return address (Austin, TX).
  3. Ship the product securely; we recommend a trackable method. Return shipping is the customer’s responsibility unless we shipped the wrong or damaged item.
  4. Once we receive and inspect the return (typically 3–5 business days), we issue the refund to your original payment method.

Refund timing

Refunds usually post within 5–10 business days after we approve the return, depending on your bank or card issuer. Shipping fees are refunded only when the return is due to our error.

Subscriptions

Subscribe & Save orders can be skipped, delayed, or canceled anytime from My Account or by contacting support before the next charge. The same 30-day return rules apply to subscription shipments.

Exchanges

Need a different product? Request an exchange in your RMA email. We will confirm availability and any price difference before you ship.

Questions

support@boostnootropics.com · (512) 548-3194 · Mon–Fri 9:00am–5:00pm CT